Consumer Packaged Goods
Optimize Support Spend & Experience
With Yext CPG brands can deliver a world-class customer experience while slashing support costs when you field first-line questions in search.
How to Optimize Customer Support
Integrate Support Content Across Channels
People ask questions about your brand on search engines and on your website. Consolidate and streamline this content so your customers find answers no matter where they look.
Redirect Common Questions
Steer frequently asked questions from expensive live agent-support to more cost-effective self-serve channels like search, chatbots, and intent pages.
Supercharge Your Brand Strategy
Understand consumer intent across the entire funnel and use that information to continually improve customer experience, expand your product lines, and strengthen your brand strategy.
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