Healthcare
Become a Trusted Health Advisor by delivering a great member experience
Yext empowers Payers to become a Trusted Health Advisor by improving the member search experience.
The first step to becoming a Trusted Health Advisor is to provide an enhanced seamless digital experience across first and third-party channels
%
of people say they have higher expectations of online experiences since the beginning of the pandemic*
%
of members found the search experience on site to be not easy or difficult to use**
%
of members are less loyal to their health system or insurance company today***
Become your Members' Trusted Health Advisor
Save time and money by giving members the answers they seek without them needing to pick up the phone. The more questions you are able to answer online, the more you'll be able to alleviate pressure on call centers - all while giving your members a better experience.
Deliver Member Satisfaction with an intuitive search experience
Answer complex questions in one search bar. Use your existing content such as prescription information, preventative care options, FAQs, enrollment forms and more to deliver accurate results.
Manage Data by Building a Structured CMS
Structure Yext Content, just like the best third-party search engines today. Yext Content allows you to manage all types of data in one platform, easily create permissions for different product owners or practice groups and access over 200 integrations to update your information in real time.
Gain New Insights
Get real-time access to member insights, allowing you to take action immediately to iterate on and improve the member or patient journey.
Leverage natural language processing (NLP) to understand the meaning and context behind search queries.
A single answer extracted from a larger set of results
A new framework that makes it easy to add content to your CMS from a variety of sources including a web crawler. Building your own CMS just became easier than ever.
Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.
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