Search for Zendesk
Empower your customers and agents to self-serve and get direct, actionable answers to support questions with Yext Search. Start your free trial today and go live in 3 easy steps.
Meet new customer demands — and keep agents happy — with AI search
X
Year-over-year increase in unique support queries, 2020-2021*
%
“Remote Support” and “Remote Help” searches receive a 75% CTR*
%
of agents report feeling overwhelmed by volatility in support requests**
Pick the right plan for your business.
All pricing below is in total, not per agent. Contact us to get started.
Base
$71/mo*
*Billed at $850 annually.
Includes
100 Entities/Documents
5,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Basic Support
Online Training + Community
Growth
$167/mo*
*Billed at $2,000 annually.
Includes
1,000 Entities/Documents
20,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Basic Support
Online Training + Community
Pro
$500/mo*
*Billed at $6,000 annually.
Includes
5,000 Entities/Documents
50,000 Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Basic Support
Online Training + Community
Enterprise
Custom
—
Includes
Custom Entities/Documents
Custom Annual Searches
Features
Natural Language Understanding
Faceted Search
Advanced Analytics
Auto-Suggest and Auto-Complete
Unlimited Search Experiences
Connectors
Setup & Support
Custom Support
Answer support questions before they become support tickets
Yext AI search understands natural language questions, interprets user intent, and delivers contextually relevant, direct answers. Help your customers and agents find the information they need, when they need it — all within Zendesk.
Improve ticket deflection and reduce resolution times
Solve repetitive, high-volume questions instantly and prioritize live service interactions for more complex issues.
Increase customer satisfaction (CSAT)
Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions across your Zendesk-powered support experiences.
Gain new insights
See deep insights about your customers' search queries and journeys, and tie your search experience directly to cost savings.
Import content from anywhere
Map relationships and display results from any support-related content, whether or not it lives in Zendesk today.
