Direct Answers
A direct answer is a concise result like a phone number, calorie count, or another piece of information that addresses the query's intent. Yext Search is able to surface direct answers by using Yext Content to map the relationships between data instead of just running a simple keyword search.
Field Value Direct Answers
When users are searching for a specific piece of information — say, the phone number for your New York office or the calorie count of a side of fries — they don't want to scour search results to find their answers. That's why Field Value Direct Answers answer users' questions directly from eligible fields in Content, such as a doctor's phone number or a location's address.
Featured Snippets
Featured Snippets extract answers to users' questions from any fields for which Document Search is activated. These Direct Answers come from unstructured data such as blogs, help articles, or people bios. Featured Snippets also have a Prediction Mode setting, which lets you choose whether Featured Snippets need to be validated in Experience Training before being shown to end users.
Dynamic Text Highlighting
In Document Search, it's important to help a user understand how the entity returned relates to their query. Luckily, the Search API is able to provide context for the featured snippets extracted from unstructured documents. Using Dynamic Text Highlighting, Search can return which text from a field in the entity has matched the query under the featured snippet. For example, you may want to surface that your "Awards" field mentioned the "Pulitzer Prize" for queries about Pulitzer Prize winners, even if the "Awards" field is not typically displayed on the card.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Increase sales
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.
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