Experience Training
Search algorithms are not stagnant — they are always learning, always changing. And the Search algorithm is no exception! Our algorithm uses machine learning and training data to minimize the need for manual intervention. With that said, Experience Training gives administrators the option to step in to correct an individual search result and contribute training data. With your feedback on specific search terms, you can fix that query instantly and improve the relevancy of the algorithm's predictions over time.
Featured Snippet Training
Review and correct the featured snippets that the Extractive QA algorithm surfaces from your unstructured data for particular queries. For example, take the query, "Do you offer a month to month subscription plan." If the administrator notices the algorithm incorrectly highlighted the early termination fee "$59.99," rather than the real answer, "$17.99 per month," they could correct this in real time.
NLP Filter Training
Help to correct the NLP filters that are applied for each query with NLP Filter Training. For example, if the query "Locations near Phoenix that offer in store pickup" triggered the NLP filter on the service "same-day delivery," an administrator could reject this in NLP Filter Training.
Spell Check Training
If spell check suggests the wrong spelling, administrators can fix this instantly. For example, when there is a brand-specific word like "Yext," spell check may deem this a typo and suggest the user meant to write, "next." The administrator can reject this autocorrect and instead allow "Yext" to be considered a word by our spell check.
Immediate Feedback Loop
With no waiting period to see changes in your search experience, administrators can see an immediate impact as they modify queries. Our Search Algorithm will immediately stop surfacing any rejected results, and will even use this as training data for similar situations in the future. End users will benefit from these quick fixes in real time by helping ensure they're being served the most relevant results possible.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Increase sales
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.
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