Intelligent Review Response

The four key components of an effective review response are an introduction, a value statement, a statement that addresses the highlight/problem of a review, and a closing. Templated Review Response makes it easy to set up dynamic templates that fit each area. These templates can include dynamic text like the name of the responder, the city the review was from, and even the keywords they used in their review.

Templated Review Response is powered by Sentiment Analysis, and dynamically populates text assets based upon the positive or negative sentiment of the keywords and modifiers in the review. For example, if a customer says your "Service was Poor", Sentiment Analysis will identify that Service and Poor are a negative keyword and modifier (respectively), then Templated Review Response will automatically populate a pre-built template for negative reviews.

Templated Review Response includes the flexibility to build a response however you like, including more than one selection from an individual response component, or free text. For example, if you would like to address multiple items that the reviewer mentioned in their response it is easy to do so.