Intelligent Review Response

Intelligent Review Response makes it easy to respond to reviews in an effective and scalable way. Using pre-built text assets and dynamic templates, Intelligent Review Response helps you respond to reviews in seconds.

Pre-built Templates

The four key components of an effective review response are an introduction, a value statement, a statement that addresses the highlight/problem of a review, and a closing. Templated Review Response makes it easy to set up dynamic templates that fit each area. These templates can include dynamic text like the name of the responder, the city the review was from, and even the keywords they used in their review.

Powered by Sentiment Analysis

Templated Review Response is powered by Sentiment Analysis, and dynamically populates text assets based upon the positive or negative sentiment of the keywords and modifiers in the review. For example, if a customer says your "Service was Poor", Sentiment Analysis will identify that Service and Poor are a negative keyword and modifier (respectively), then Templated Review Response will automatically populate a pre-built template for negative reviews.

Flexible Building Blocks

Templated Review Response includes the flexibility to build a response however you like, including more than one selection from an individual response component, or free text. For example, if you would like to address multiple items that the reviewer mentioned in their response it is easy to do so.

Shuffle

Respond to reviews with a single click! The Shuffle button automatically picks one selection from each component. Don't worry, you'll still have the ability to edit your response after the components are selected.

Want to become a Yext Expert?

Join Hitchhikers, the new Yext training platform and community, to test your knowledge, earn badges, and engage with the experts.

Create your free account

One Platform. Unlimited Solutions.

Drive revenue and delight customers

Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.

Learn More

Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.

Learn More

Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.

Learn More
Learn More

Empower customers and agents to self-serve

Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more

Learn More

Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.

Learn More

Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.

Learn More

Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.

Learn More

Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.

Learn More
Learn More

Increase sales

Connect customers with relevant products, services and experiences from search to checkout.

Learn More

Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.

Learn More

Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.

Learn More

Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.

Learn More

Make it easier for customers to find your products by connecting your physical and digital storefront.

Learn More

Tailor product data in bulk to easily update information wherever customers shop your inventory.

Learn More

Effectively manage all of your product data in one place and easily share details to third-party marketplaces.

Learn More

Build shopping excitement and trust that fosters more purchases.

Learn More

Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey

Learn More
Learn More

Improve employee productivity and satisfaction

Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.

Learn More

Build custom experiences fast

Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.

Learn More

Explore Related Features