Review Response
Yext's Review Response provides flexible methods to respond to your customers' feedback directly from a single platform. From smart in-platform response, to mobile response, to response via API, Yext makes it easy to engage with your customers to create a more personal customer experience.
Centralized Response Platform
Yext's Review Response provides one centralized platform to respond to reviews from everywhere your customers are reviewing you. From 3rd party sites like Google, Yelp, or Facebook, to your own first party properties, Yext allows you to view your customers' feedback in one central location and provide a better experience through response.
Templated Review Response
Powered by Yext's Sentiment Analysis, Templated Review Response allows you to create text assets and quickly respond to reviews using review response best practices. Templated Review Response quickly determines the important keywords in each review, then uses those keywords, and underlying sentiment, as the dynamic building blocks for a personalized, on-brand response every time.
Respond on your own platform
Take advantage of pre built App Directory integrations or utlilize Yext's robust documentation and respond to reviews in your own platform using Yext's APIs.
Mobile Response via Knowledge Assistant
Respond to reviews from your mobile device using the Yext Knowledge Assistant. Field users can engage your customers without ever having to log in to the Yext platform.
Review Response Assets
Pre-approved response assets makes it easy to quickly respond to reviews with minimal content (only stars without text), or make it easy to scale your review response program while staying on-brand.
Response Approvals
Yext's Response Approvals make it easy to open your review response to field users and local managers while maintaining brand control. Based role setup, you can set up your users to suggest and approve review responses.
One Platform. Unlimited Solutions.
Drive revenue and delight customers
Transform site visitors into customers and learn more about what matters most to them with a dynamic AI site search on your website.
Capture and convert more local business with location listings. Turn maps, GPS apps, and local directories into your best marketing channel.
Your online reputation can win or lose you business. Generate, manage, and respond to reviews at scale with Reputation Management from Yext.
Empower customers and agents to self-serve
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Resolve cases in record time with agent desktop search. Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
Answer your customers’ questions before they even reach your help site by improving your ranking and presence in search.
Deliver a seamless experience with in-app support. Allowing customers to seek help right within your app makes for a superior user experience.
Increase sales
Connect customers with relevant products, services and experiences from search to checkout.
Yext Pages has powerful tools to let you confidently launch, manage, and scale your business, by building stunning detailed product pages that capture high-intent traffic.
Boost your local online presence with Yext's local landing pages. Easily create and manage customized pages for each of your business locations, complete with accurate information, photos, and calls to action. Attract more customers and drive more sales with Yext's local landing pages.
Create an in-person sales experience online that available 24/7. Guide your customers towards the right products or services that align with their individual needs.
Make it easier for customers to find your products by connecting your physical and digital storefront.
Tailor product data in bulk to easily update information wherever customers shop your inventory.
Effectively manage all of your product data in one place and easily share details to third-party marketplaces.
Build shopping excitement and trust that fosters more purchases.
Turn each interaction into a long-lasting relationship by connecting better with shoppers at every step of their customer journey
Improve employee productivity and satisfaction
Employees need company information to do their jobs. Make it easy, fast, and fun to find with AI-powered workplace search solutions from Yext.
Build custom experiences fast
Build on the Yext platform for a fully custom AI search experience — fast. With SDKs, APIs, and robust documentation, the Yext Answers Platform provides the building blocks to create a bespoke search experience.
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