Yext Customer Success
With Yext, you gain more than the industry's leading platform. We work alongside you or on your behalf, delivering proactive insights that empower data-driven decisions, giving you a competitive advantage.
Your Success is Our Top Priority
Yext Customer Success is an extension of your team, providing you with the expertise and resources you need to drive differentiation and growth across every digital touchpoint.
Personalized Recommendations
Your business and your marketing strategy are unique. Yext local marketing experts start by deeply understanding your challenges and goals and creating a custom plan that best meets your needs.
Data-Driven Insights
The team at Yext digs deep into how customers find, experience, and interact with your brand. Harnessing its powerful analytics and AI models to help you understand where demand is highest, and which local campaigns are the most effective.
Growth Partner
Marketing teams can struggle to keep pace with a rapidly changing digital landscape and AI advancements. To keep up with technology trends, best practices, and your brand's growth objectives, you need a team of experts on your side.
Reimagining Traditional Support
Start your Yext journey with the free Essential package. If you need advanced assistance, our Enhanced or Elite packages can be tailored to your needs.
Essential
(included)
As an organization that has expertise in-house, the Essential package delivers everything you need to succeed with the Yext platform and your digital presence.
Enhanced
Get the most out of the Yext platform and your digital presence with dedicated local marketing experts that have expertise in your industry, your account, and the Yext platform.
Elite
We operate as an extension of your team, identifying and addressing opportunities to deliver more impact for your business, keeping you ahead of the curve and minimizing disruptions to your goals.
Additional Services Tailored to Your Needs
Yext Expert Services
Yext Expert Services will accelerate your business results by bringing deep expertise and best practices that elevate your digital presence.
Services include:
Implementation of Pages, locator, and Search experiences
Integrations with key business data sources
Custom development of Yext Platform & products
Ongoing strategic guidance with a focus on optimizing SEO and conversion
Curated suppression of Listings duplicates
Bespoke Review Response strategy & activation
Concierge Services
Elevate your success with tailored, expert-driven solutions that empower your franchisees, agents, or local managers to excel with Yext. Our local marketing experts ensure your field users receive expert guidance and support, unlocking the full potential of your program.
Services include:
Webinars and training to increase field-user adoption
Field user support through phone and email
One-on-one training and advice for field users
"Yext has been a critical partner in our team's success, consistently delivering exceptional support and swift solutions to critical issues. The hands-on, personable approach of their team, from support and service staff to expert leadership, has not only transformed how we engage with our customers in the digital world, but has also significantly contributed to our team's operational efficiency."
"We appreciate that we can trust and lean on our team at Yext as a true partner, equally invested in our business's success as my own team."
"Our partnership with Yext is highly valued, not just for their platform's features but for the dedicated support from their team, who have become trusted advisors in our success. Their commitment extends beyond the value their technology brings, highlighting the importance of true partnership in achieving business goals."
"Our collaboration with Yext has been instrumental in our success."
"Connecting with our Yext team doesn't just feel like I'm talking with a partner, it feels like I'm chatting with another teammate who genuinely cares about the growth and success of our brand and maximizing our revenue."