Support
Answer Questions and Prevent Ticket Creation with Case Form Deflection
Answer Questions and Prevent Ticket Creation with Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Offer support the way your customers want it
Offer support the way your customers want it
%
of customers always or almost always start with a search on a company’s online resources when they have an issue
%
of all customers attempt to take care of matters themselves before reaching out to a live representative
%
of customer service interactions will start with self-service, by 2022 up from 48% in 2019
Proactively deflect ticket submissions
Recommend related content based on the issue being raised - right within the case submission form.
Reduce friction and grow adoption
Machine learning and NLU work in tandem to act upon customer cues in real-time.
Decrease cost-to-serve
Give your customers the answers they seek without requiring them to leave the page they are on - and without incurring costs for your support team.
Machine learning automatically reranks product results based on user engagement data
Build prompts for query autocompletes to better guide customer searches.
A single answer extracted from a larger set of results
One platform, many solutions for Support
One platform, many solutions for Support
