Support
Delight Customers and Deflect Tickets with Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Offer support the way your customers want it
%
Of all customers attempt to take care of matters themselves before reaching out to a live representative
%
Of all tickets are deflected with a modern AI search solution
%
Reduction in phone calls post-implementation for Häagen-Dazs
%
Of your FAQs could be answered by direct answers
%
Of customer service interactions will start with self-service by 2022, up from 48% in 2019
Answer support questions before they become support tickets
Improve case deflection
Lift the burden on your support team — and your budget — and empower customers to self-serve with a cutting-edge search experience on your help site.
Increase customer satisfaction (CSAT)
Build strong brand loyalty by delivering a superior CX that provides direct answers to your customers' questions.
Anticipate customer intent
Granular data on how and what your customers search for unlocks new intelligence that allows you to recommend answers based on what has historically solved customer problems.
A single answer extracted from a larger set of results
Machine learning automatically reranks product results based on user engagement data
Understand exactly what products your customers are looking for with the specific results they receive, so you can better understand how to improve their experience.
One platform, many solutions for Support
