Increase Customer Satisfaction with Yext's Support Solutions
Answer support questions before they become support tickets. Streamline the resolution process with Yext's AI-powered support solutions.
Thousands of brands answer millions of questions with Yext
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Simplify self-service with a world-class search experience
Search for Zendesk
Add a world-class search experience to your help center and agent workspace, seamlessly integrated with the Zendesk suite.
Search for Salesforce Service Cloud
Add AI search to your Salesforce-powered help site, agent console, and case form to interpret intent and deliver relevant answers.
Search for Freshdesk
Add premier AI search to your help site and agent experiences, seamlessly integrated within your Freshdesk suite.
Yext Search for Chatbots
Uplevel your chatbot's ability to answer customer questions, by powering it with Search.
Help Site Search
Enable customers to find instant answers to their support questions via FAQs, guides, tutorials, videos, ebooks, manuals, and more
Case Form Deflection
Decrease case creation by recommending related content based on the issue being raised - right within the case submission form.
Agent Desktop Search
Empower agents to drive faster case resolution as they troubleshoot customer issues at scale.
SEO for Help Center
Answer your customers' questions before they even reach your help site by improving your ranking and presence in search.
In-App Support
A "digital concierge" for your web, mobile, and desktop apps that expands into a Yext search experience when clicked.
%
increase in NPS for Samsung after using Yext's support solutions
%
of self-service questions handled by Yext's support solutions
%
of all tickets are deflected with modern Search like Yext
%
reduction in phone calls to Häagen-Dazs after implementing Yext
Switching over to Yext, not just for search but also for knowledge management, has freed us from all of the baggage and tech debt that we had built up over the years with Elasticsearch.
There was an explosion to our call centers as we turned to ecommerce. We had a hunch that we would be able to alleviate some of that pressure, but the degree to which we were able to as a result of Yext was a pleasant surprise.
Yext has been a game-changer in getting real-time insight and producing content that answers those questions and directs customers to the right place. The control and visibility allows us to turn those situations into action and it's been brilliant.
Improve the findability of support-related content with our KCS®️ v6-Aligned self-service solutions. Give users immediate access to relevant information from across the enterprise with AI-powered search that understands the context behind every ticket and search query.
Yext Content stores and maps the relationships between all your support content — your help articles, guides, FAQs, tutorials, product manuals, and more — so that your customers and agents can easily find what they need in a single, unified search experience.
Our Extractive QA algorithm searches unstructured data — such as help articles, product manuals, blog posts, and more — to return direct answers in the form of featured snippets.
Connectors give you the flexibility to create and manage a variety of integrations to connect content to Yext Content, including file uploads, APIs, the Web Crawler, Apps, and more — all in one user-friendly tool.
Understand exactly what questions your customers are asking and the results they receive, so you can identify gaps in your support content and improve your customer experience.
Create a customized look and feel for your search experience, while still using Yext's powerful Search algorithms.
